Important information

Please ensure that you familiarise yourself with our refund process, terms & conditions, exclusions and read our FAQs before beginning the refund application process.

We ask that you be patient as it can take up to 45 days to process an application and provide an initial decision.

It is essential that you provide all information requested as missing information may lead to delays in processing your application.

Refund Process

Refund Process

1) Please note that all refund requests must be made in line with the London School of Business & Finance Terms and Conditions.

2) Please note that in order to apply for a refund you must complete all sections of the online form below.

3) Once you submit the online form below, you will receive an automated response, which will include a unique refund case ticket number. This ticket number should be included in all correspondence relating to your refund request with LSBF.

4) Once your application for a refund has been successfully submitted, a member of the Refunds team will determine whether you are eligible for a refund under our Terms & Conditions based upon the information provided in the online form below. Should any further information be required the Refunds team will contact you.

5) Please note that while we endeavour to resolve all refund queries within 45 days, this is only a guideline, as we may require further information in order to determine whether you are eligible for a refund.

6) The refund process should take no more than 45 days to complete. However, this time frame is only applicable once we have received all relevant documentation in support of your refund application.

7) If the Refunds team approves a refund, payment can only be made to the same card or bank account used to make the initial payment(s). It is essential that you let us know if your card has expired or if you have changed your bank account as soon as possible.

Frequently Asked Questions

Q: How do I apply for a refund?

A: Please take the following steps:

1) Complete the online refund application form.

2) Attach and upload all documents specified in the application form and provide as much information in relation to your refund request as possible.

3) Submit the online refund application form.

Please note that once you have successfully submitted a refund request, you will receive an automated response with a unique refund case ticket number. This ticket number and your student ID can then be used to log in to the Refunds Portal at https://refunds.lsbf.org.uk/bank-details/.

You will be able to speak to the refunds team through the Refund Portal. Any updates in relation to your refund will be provided to you via e-mail.

All updates regarding your refund case will be provided through the Refunds Portal.

Q: I have submitted my refund application form and would like to:

a) Ask a question

b) Receive an update

c) Withdraw from/Cancel my course

d) Book an appointment relating to my refund case

Who should I send an email to? You should send your email to refunds@lsbf.org.uk. Please include your ticket number and student ID number in any correspondence.

Q: How long do I have to wait to receive an initial decision on my refund case?

A: Please note that while we endeavour to resolve all refund queries within 45 days, this is only a guideline as we may require further information in order to determine whether you are eligible for a refund or not.

Q: My refund application has been refused and I would like to appeal against the decision. How do I go about doing this?

A: You have 14 days from receiving notification of the initial outcome of your refund application to appeal the decision made by the Refunds Team. After this period you may not be able to submit any further appeals.

Q: Both my refund application and my appeal have been refused. What other options do I have?

A: As a goodwill gesture, we may be able to offer you the following options:

1. Transfer available credits to another course

2. Resume studies

3. Defer studies for up to one year

4. Transfer to an on-campus course

5. Hold credits already earned for up to one year

Should you wish to accept any of the above options, please confirm this via the Refunds Portal.

Q: I am unhappy with the refunds process. To whom should I direct my complaint?

A: If you are unhappy with the refunds process, please submit your complaint in writing to registrar.complaints@lsbf.org.uk. Please include your ticket number and student ID number in any correspondence. 

Q: In which cases would I not be entitled to a refund?

A: Please view our list of exclusions below. This list provides full details of reasons for refund refusal.

Q: How would I see the status of my refund application?

A: All future updates regarding the status of your application will be provided via the Refunds Portal. Any further related queries should therefore only be sent through the Refunds Portal. To access this you need your refund case number which you will have received via email.

Q: I would like a member of my family to discuss my case with an advisor. Can you speak to them?

A: Unfortunately not. Due to data protection laws, we are unable to discuss your refund application with anyone other than yourself unless you provide written authorisation for us to deal directly with a representative.

Q: The account I used to make my original payment has now been closed. Can you refund my fees into another account?

A: You will need to provide evidence that the original account has been closed. Once we have received notification of this, we may be able to accept alternative account details from you.

Exclusions

Please note that you may not be entitled to a refund in the following circumstances:

Deposits

All deposits received are for the sole purpose of reserving a place on the course and are therefore non-refundable.

Timing of Refund Application

You may be entitled to a full refund if:

  • Your course was purchased and paid for online/over the telephone and LSBF is notified of your desire to cancel within 7 days of course registration and payment.

For the avoidance of doubt, this clause applies only if the student is not physically present at any time throughout the conclusion of the sale. Refunds will not be provided if you cancel your course after the 7 day period stipulated above.

Missing Documentation

Please note that you will need to provide all relevant documentation, for example, doctor's medical certificates, when submitting the online refund application form. Failure to provide such documentation may result in a delay in a decision being made.

Course Deferrals

Please note that where you have deferred your course and you subsequently fail or withdraw from the course, no refund will be provided save in exceptional circumstances. The refunds team has sole discretion in determining whether or not a student's circumstances qualify as exceptional.

In all other circumstances you will be subject to the LSBF terms & conditions and all applications for a refund must be made within 14 days of the date of the start of the course (as detailed on the Letter of Acceptance which confirms this date).

Refund Application

* indicates mandatory fields.

Please fill in your first name.
Please fill in your last name.
Please fill in your student id.
This field can only contain numbers or letters without space.
Please fill in your telephone number.
Please fill in the name of the programme you are registered for.

Bank Transfer Card
Please select one of the payment methods.
Please fill in the amount you paid by bank transfer.
We recommend you upload a scan/picture/pdf of your bank transfer payment confirmation, this will speed up the refund process. If you would like to continue with your refund application please press send again.
Please select to agree.
Please fill in the amount you paid by card.
We recommend you upload a picture of your card payment receipt, this will speed up the refund process.If you would like to continue with your refund application please press send again.
Please select to agree.
Please select a reason for your request.
Please fill in the refund amount you are requesting.
The amount requested cannot be higher than the amount paid.
Please fill in details about your request.
Please upload a picture/scan of your visa refusal letter.
Please upload a picture/scan of your Medical Certificate or Doctors’ note.
Please upload a picture/scan of your Exemption Letter.
Please select to agree.

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